By Mirko Theiß
PROSTEP recently began offering its customers even more efficient and direct access to support. In the new PROSTEP Support Portal, they can create their own tickets and seamlessly track their requests. In the meantime, we have expanded the portal to include the option of searching for product information and downloading manuals of all kinds. Have you already registered?
The digitalization of service is also progressing at PROSTEP. Until now, we had to send partners and customers documentation on their products by mail or e-mail on request. Now they can download installation, configuration or operating manuals and other documents directly from the Support Portal, where they also create their tickets in case of inquiries or error messages.
The download of product documentation is of particular interest to our international partners so that they can respond more quickly to their customers’ inquiries. But our end customers also benefit from it. They can be sure that they always have access to the documentation for their current software versions.
By the way, the PROSTEP Support Portal has been very well received by our customers. Within two months, 65 percent of our customers under maintenance contract have already signed up. If you haven’t done so yet, click here to register. Access is of course free of charge.